We want happy customers, so please help us to help you. This section of our website has been designed to resolve your problems as quickly and efficiently as possible, so please take the time to use it before telephoning or emailing us. It will save you time and make us quicker and more efficient in helping you.
Whilst we do everything we can to make your experience of buying from us as simple and trouble-free as possible, we accept that from time-to-time things can go wrong. If they do, please be assured that we want to help and to resolve your problems quickly, with the minimum of fuss.
Many answers to common customer questions can be found on our Support Knowledgebase, which contains a comprehensive knowledge-base. It covers many topics including delivery, invoicing, customer account queries, warranties, damaged goods and much more. Please look and see if your question has already been answered before contacting us. If our knowledge-base does not answer your question, then please read below.Visit Knowledgebase
Report A Problem
If you are experiencing problems with a product you have purchased from our website or would simply like to return a product, then please tell us about your problem.
All issues must be reported by email. You can also log in to your account and open a ticket there. Please do not call us to report a problem as we will only direct you to this page or your account.
Tell us about your problem
To tell us about any issue you may be having, simply send an email to firstname.lastname@example.org. We will reply to your ticket as soon as we can (Mon-Fri 8.30am-4.30pm).