WELCOME TO THE WWW.JUSTGENERATORS.CO.UK WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT WWW.JUSTGENERATORS.CO.UK. BY USING/ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US.

Privacy statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future. All you have to do is contact us or raise a ticket via our After Sales Centre and we will immediately remove you from our database

• your name
• address
• phone number
• e-mail address
• credit / debit card details, these are only held by protx during payment process
• We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by E-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us or raise a ticket via our After Sales Centre

Prices & Payment

all our products exclude . v.a.t @ 20% is automatically added at the checkout. Delivery is FREE of charge on most products to the U.K mainland only. ( Excluding some Scottish Post Codes).

Credit Card Payment
Preferred payment is by online credit card payment via Protx. We accept Visa , Visa Debit, Mastercard, Maestro, Solo.

Protx provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.

They have grown to become the largest independent Payment Service Provider in the country because their solutions offer our customers exceptional value for money without compromising on the level of service and functionality that they provide.

Sage Pay is the union of Protx, the fastest growing payment service provider (PSP) and Sage, one of the UK’s most trusted business brands. We offer our 25,000+ customers a secure payment service for the millions of transactions that we undertake on their behalf each year.

The philosophy that has driven us since our launch in 2001 is still at the heart of our business – to give our customers more than they pay for, and to make it really easy for them to do business. We make the process of accepting payments simpler, faster and
safer for our customers, and consistently give them more for their money – more products and services and greater safety and security.

We take the time to listen our customers and quickly respond. Whether your need for online payment is simple or a completely tailored solution, we believe in delivering an extraordinary customer experience

Click Here To Visit The Sage Pay Web Site

Telephone Ordering

We are happy to take your order over the phone on 01263-820202 or you can Fax us on 01263 826190.
You can also pay by cheque against a pro-forma invoice. The goods will remain the property of just generators until payment has been received in full, please make any cheque payable to Calgary Just Companies Ltd. Post to Britons Lane Sheringham, Norfolk, NR26 8TS

Bank To Bank Transfer

We are able to accept payment by BACCS, please contact us on either 01263 820202 for further information.

Warranty:

All our generators / machinery, are covered by the manufacturers own warranty policy. You can either contact justgenerators on 01263 820202 or the relevant manufacturer (Contact details should be in your paper work or instruction booklet supplied with machine)

Important Notice

Please note if you have to hire a machine whilst your equipment is being repaired, Just Generators (CJC LTD) or no Manufacturer are liable, or will compensate for any hire charges that you may incur if you have to hire a generator / machine whilst you item is being repaired.

It is the customers responsibility to transport the machine to a dealer and you will liable for any carriage charges if you have to ship your item via carrier to a dealer or back to our works for repair.

Also most fuel related problems are not covered under warranty, ie if your carb is leaking fuel this is normally associated with dirt, debris in fuel or entered via air filtration resulting in incorrect operation of float & needle.

Security & Peace Of Mind

All online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us before it is transferred from your P.C. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 & 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.

How safe is it to shop on the Internet?

"The Consumers' Association makes it clear that giving credit card details over the internet is as safe as doing so on the phone."
Financial Times 22/9/00

"The dangers of e-commerce have been exaggerated. Stepping into the huge chasm of cyberspace does take a little getting used to, but in reality you take as big a risk handing your credit card to a waiter as you do when you enter the details into a website."
The Guardian 14/1/99

Delivery

Delivery is carried out by third party National Carriers & is normally FREE of charge to the U.K Mainland only ( Excluding Some Scottish post Codes)and is normally within 24 -72 hrs. In the unlikely event of there being a delay or the item is out of stock we will contact immediately you either by e-mail or by telephone on your contact number. As delivery is normally between 9.00am and 5.00pm weekdays. We are normally able to arrange a Saturday delivery on most products at a price, please enquire to the cost of the service with our sales staff on either 01263 820202 or contact us or fax 01263 826190 or raise a ticket via our After Sales Centre

Please be advised that whilst we endeavour to ensure all our items are delivered on time we cannot be held responsible for third party carriers failing to do this. We do not compensate for non delivery of items in the event of you having to Hire or any loss of earnings resulting from non delivery of any item.

Returns / Problems/ Cooling Off Period

All returns / cancellations need to be arranged in writing at this After Sales Link customer service dept

You have the right to cancel your order any time within seven (7) working days, this begins on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where items have been used or where special arrangements have been made for delivery such as a HI-AB or assisted offloading. Please note that you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within the statutory thirty (30) days of the day you give written notice of cancellation. Any items that are returned by you are wholly your responsibility while they are in transit.

We reserve the right to refuse a refund if the goods are found to have been used, misused or badly packaged on return.

Before collection or sending goods ensure that they are unused & returned in their original packaging with all relevant paperwork and manuals . Please note Petrol & diesel powered products must have their fuel and oil removed.

Damaged or Missing items
If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED', on electronic pads this can be handwritten before adding your signature.

If the number of parcels does not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'
It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.

All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.

Unsuitable Items
You may return unsuitable items, at your expense, within 7 days of invoice provided:
They are unused, with all manuals/ documentation, and in their original, undamaged packaging.

If you encounter any problems or require any advice regarding your new purchase, please contact us through our ticket system at this link customer service dept;

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Justgenerators.co.uk is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric lawnmower from us we would accept their old example product and prevent it going into a landfill site by disposing of it safely.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown

Customers must return their WEEE item to us, at their own cost, within 28 days of purchasing their new item to the following address:

Just Generators,
Britons Lane,
Sheringham,
Norfolk NR26 8TS

Copyright

All logos graphics, text and contents of this web site are the copyright of just generators.co.uk. Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with Justgenerators.co.uk. Any other use of information on this site without the prior written permission is strictly forbidden.

Availability/ Refunds

Whilst we endeavor to hold sufficient stock to meet all our orders. We cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time. All orders are subject to availability.

If we are unable to deliver within our specified time we will contact you to inform you. Will will try to arrange a alternative time that is suitable to you. If this is not acceptable, you have the option to cancel your order, and you will receive a full refund.

Our Pledge

We are a family business with over 35 years experience in the Power & Horticultural business. We are very well qualified to offer you the consumer the best products that are available today. Our massive buying power and intermit knowledge of these products allows us to offer you unbeatable deals. Our products are chosen for their quality, reliability and price. We are deeply committed to give you the best possible service at all times.

Specifications

Our policy of continually updating products could mean that certain details held within this site maybe changed without prior notice . All specifications are true to the best of our knowledge. We cannot be held responsible for any errors. All dimensions are approximate.

Complaints / Suggestions.

If you have any complaint or suggestion about just generators or our web site, please contact us via our After Sales Centre by either telephone, mail at our contact address or contact us

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.